Cancellation & Refund Policy

What you pay, and when

Room charges are paid directly to the hotel on arrival. We do not currently collect any payment online, so there is nothing for us to refund.

The total shown when you book is the room charge payable at the hotel. Applicable taxes are confirmed by the hotel at check-in. We show no charge that is not on this page.

Cancelling

You can cancel any confirmed booking yourself, free of charge, using your booking ID and the phone number you booked with — through the “My booking” panel on the booking page, or by asking the assistant. Cancelling releases the room immediately.

There is no cancellation fee from us. The hotel's own policy may apply to a no-show, and that is between you and the property.

If the hotel cannot honour a booking

Tell us and we will help you find an alternative for the same dates. Since no money has passed to us, there is nothing withheld from you.

When we start taking payment

If we later collect a booking fee or advance online, this page will state the refund terms and timelines before you are asked to pay, and you will see them at the point of payment rather than having to find them here.

Questions or complaints

Contact our Grievance Officer — acknowledged within 48 hours, resolved within one month.